General Terms & Conditions
Faune Océan is a naturalist cruise company.
Registered office: 22 Hent Lesquidic, 29170 Pleuven
Company °SIRET : 849 124 540
Limited company with a capital of 1000 Euros
Reservation and payment
Any reservation implies understanding and adhering to theseGeneral Conditions of Sale, without exception or reservation. To enjoy a wider choice of cruise dates, Faune Océan advises customers to book as early as possible.
Terms of payment
Nos tarifs s’entendent en Euros et TTC.
Faune Océan se réserve le droit de modifier les tarifs à tout moment en fonction de la conjoncture économique ou pour toute autre raison.
Faune Océan propose un type de paiements :
- par par carte bleue (plateforme Stripe). Les conditions de paiement par Stripe sont accessibles sur le site stripe.com. Sécurisation conforme aux normes européennes assurée par Stripe.
- par chèque. Le règlement est à expédier à l'adresse du siège social. A réception de votre règlement, nous vous adresserons votre commande dans un délai de 3 à 5 jours.
The service provision date corresponds to the date of the cruise purchased by the customer. This date is indicated in the confirmation mail received by the customer on completion of their order. In some cases Fauna Ocean may have to postpone the date of the outing (see Cancellation and refund).
The withdrawal period is 7 days, in accordance with Article L.121-20 of the Consumer Code. In case of exercise of the right of withdrawal by the client, Ocean Fauna will refund the amount of the reservation in theas soon as possible.
After receipt of payment, a boarding ticket is issued and sent to the customer by email. When boarding, the presenting the ticket (paper or digital format) is mandatory. Fauna Ocean declines any liability in case of forgetfulness, loss or theft of this ticket.
The gift voucher is sent by email to the buyer upon receipt of payment. A gift certificate is specific to a named beneficiary and valid for a limited number of seasons (refer to the dates indicated on the Shop page). When the beneficiary receives the voucher, they contact Faune Océan by mail or telephone togive them the voucher reference. In return, Fauna Ocean will issue and mail the boarding ticket.
The purchase of a gift certificate implies adherence to these general sales conditions.
Cancellation and refunds
After the withdrawal period, all reservations are final.
The client's non-arrival on the day of the Reservation will not qualify for any refund. So, the customer should make sure that they can arrive on the day of departure and at the time indicated. A boarding ticket is valid for a specific date. No refund or exchange will be possible after validating the reservation. Any lost or stolen ticket can not be refunded or exchanged. Boarding can only be done upon presentation of the ticket. In the event of non-presentation of the ticket (paper or digital format) on the day of the cruise, boarding will be denied. In this case, no refunds or exchange will be possible.
Cetaceans, birds, sharks and other marine species are wild animals. Even if the probabilities of sighting are high, it is obviously not possible to guarantee seeing animals. In the event of no sighting, no refund or exchange will be made.
For technical reasons, logistics or weather, Faune Ocean may have to cancel a cruise. A cruise may also be cancelled if there is an insufficient number of reservations (less than 50 persons). As far as possible, a new date will then be offered to the client if places are available during later cruises. The customer should then contact Fauna Ocean by email or phone to arrange a date. In case Faune Océan cannot suggest another date or if the customer does not want to book another cruise, the full amount of the Reservation will be refunded as soon as possible.
The outings are confirmed the day before. The customer should check that the trip is confirmed. There are two ways to do this :
- by phone: calling us or checking our answering machine
- consulting the outing calendar on our website fauneocean.fr.
Faune Océan reserves the right to change without notice the dates of its cruises, the sailing itinerary and the times of departure and arrival.
The piers are indicated in the corresponding cruise descriptions. On the day of the trip, the client should arrive at the pier 15 minutes before the scheduled departure time.
Before the departure of the cruise, the customer is required to present their boarding ticket (and, where appropriate, that of other passengers for whom they have made a reservation) in print or digital (on the telephone). A passenger without a ticket will not be able to board under any circumstances.
Physical and medical aptitude
To the extent that the conditions of navigation at sea can be incompatible with certain health problems, every passenger must be in good physical condition with no medical contraindications for our proposed cruises.
The customer is responsible for evaluating their state of health, as well as their ability to handle seasickness. Faune Océan cannot be held responsible for a deterioration of the client's state of health occurring during or after a cruise.
Passengers under 16 years
Minors cannot board unaccompanied. They are under the responsibility of their legal guardian or their escort. In the case of a waiver (via an express request to Faune Océan), a minor of 16 years or older may be allowed to board without being accompanied by a adult.
The passenger is subject to the discipline of the ship under the authority of the boat’s. As such, passengers must respect the rules specific to the company operating the boat and the instructions given by Faune Océan, the captain of the vessel or any member of the crew.
Faune Océan and the boat operator’ staff are authorised to refuse access on board to a passenger whose behaviour would not be compatible with the safety of other passengers or the vessel or with the respect to wildlife. No refund or exchange ticket will be then be possible.
For safety reasons, no alcohol or drugs can be brought aboard.
Animals are not allowed on board.
In accordance with the regulations in force, Faune Océan and the ship owner have taken out their own professional liability insurance. This cannot, however, be a substitute for the individual civil liability cover which each participant should hold.
Faune Océan cannot be responsible in case of deterioration, loss or theft of objects belonging to the customer, due in particular to the movements of the boat as well as the state of the sea.
Any deterioration or modification of the vessel or equipment whatever by a customer may incur installation, removal or cleaning for restoration. These charges are the responsibility of the customer.
The acceptance of the General Terms & Conditions means that the client, in the absence of written information to Faune Ocean, authorizes reproduction and representation of photographs and videos in case of report. As a result, the client authorizes Faune Océan to broadcast the images taken during his activity. The images can be exploited and used directly in all forms and all media known and unknown, without any limitation of duration (press, flyer, brochure, display, internet ...), for the promotion of the activities of Fauna Ocean. The client will not be entitled to any remuneration for the exploitation of the rights referred to in this paragraph.
These conditions govern sales from the store.
The prices of our products are indicated in Euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company Faune Océan. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
All orders, whatever their origin, are payable in Euros.
Faune Océan reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The products remain the property of Faune Océan until full payment has been made.
Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.
Orders are made from the website fauneocean.fr.
The Faune Océan company reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
Confirmation of the order
Any order appearing on the Faune Océan website implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation. All the data provided and the recorded confirmation will constitute proof of the transaction. You declare to have full knowledge of it. The order confirmation will constitute signature and acceptance of the operations carried out. A summary of your order information will be sent to you via your order confirmation email address.
The fact of validating your order implies for you the obligation to pay the indicated price. Payment for your purchases is made by credit card using the secure system of the Stripe platform. Stripe's payment terms are available on the stripe.com website. Security in accordance with European standards is provided by Stripe.
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
Return costs are your responsibility.
In the event of exercise of the right of withdrawal, the Faune Océan company will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment as that used when ordering.
Our products are offered as long as they are visible on the Faune Océan website and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically cancelled.
The products are delivered to the delivery address indicated during the ordering process. In case of late shipment, an email will be sent to you to inform you. In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of canceling the order under the conditions and methods defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code.
In the event of deliveries by a carrier, the company Faune Océan cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.
All complaints, requests for exchange or refund must be made via the contact form accessible on faunaocean.fr within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the price invoiced and the return costs will be reimbursed to you on presentation of the supporting documents.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
The products offered comply with the French legislation in force. Faune Océan cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
Furthermore, Faune Océan cannot be held liable for damage resulting from improper use of the purchased product.
Finally, Faune Océan cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
Applicable law in the event of disputes
These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
All elements of the fauneocean.fr website are and remain the exclusive intellectual property of Faune Océan. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of Faune Océan.
The Faune Océan company reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.
They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website.
The company Faune Océan will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.